Our April 1, 2025 event, “The New Standard of IT Service Management: Simplicity, Intelligent Automation, and Security,” held in collaboration with HCLSoftware, was a key opportunity to explore innovative strategies in IT Service Management.
It was a constructive dialogue between industry experts and our clients on core topics such as regulatory compliance, IT efficiency, security, integration, and ease of use.

The event highlighted the strategic value of the partnership between Innovaway and HCL Software. This collaboration is rooted in the ability to combine the advanced expertise of both companies to deliver cutting-edge, increasingly customized, scalable, secure, and high-performing technology solutions.

In particular, in response to a constantly evolving landscape, several Integrated Solutions were presented, capable of covering the entire lifecycle of IT projects—from planning and implementation to continuous management and automation.

How We Do It

Fully Integrated IT Management
Through state-of-the-art platforms for IT Service Management (ITSM), IT Operations Management (ITOM), asset management, device (endpoint) control, and compliance.

360° Cyber Resilience
Our Cyber Resilience model protects information and infrastructures at all levels—from prevention and access control to application data protection and secure, rapid recovery.

Intelligent Automation
We implement automated processes and workflow solutions that reduce manual work, minimize errors, and optimize daily operations.

Simplified Regulatory Compliance
We support organizations in adapting to stringent regulations such as DORA, NIS2 Directive, and data protection laws through targeted solutions and processes.

The Strength of Our Partnership with HCL Software

With advanced HCL Software technologies, we deliver innovative solutions across strategic areas such as:

• Unified Endpoint Management (HCL BigFix):
  To secure and optimize all devices, simplify compliance, accelerate vulnerability remediation, and automate tasks like software and patch distribution.
• Application Security and Compliance in the Development Lifecycle (HCL AppScan & OneTest):
  To integrate security and compliance into every stage of software development with a centralized, end-to-end testing approach that reduces risk and ensures regulatory adherence.
• AI-Enhanced Service Management (HCL SX):
  A next-gen cloud-native service management platform that leverages advanced AI to enhance user experience, deliver insights, and optimize decision-making.

Key Benefits for Our Clients

• Increased Operational Efficiency through automation and streamlined workflows
• Reduced IT Costs via intelligent automation, proactive management, and improved forecasting
• Enhanced User Experience (UX) with a unified interface, no-code management, and collaborative tools
• Regulatory Compliance Assurance with advanced tech solutions integrating automated controls, activity tracking, and auditing tools
• Focus on High-Value Activities by outsourcing strategic IT services and leveraging specialized expertise
• IT Scalability & Flexibility through cloud-native models that evolve with business needs
• Resilient Cybersecurity to protect data and infrastructure with a proactive risk management approach